Returns & Exchanges
At The Keratin Store, we want you to be completely satisfied with your hair care journey, which is why we offer a 30-day return policy for unopened and unused products. If your selection isn't the perfect match for your hair type, our streamlined exchange process ensures you find the right professional treatment.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and the reason for your return or exchange.
Prepare the Package
Ensure the items are in their original, professional packaging with seals intact, and include a copy of your packing slip to prevent processing delays.
Ship the Items
Affix the provided return label or use a tracked shipping service to send the products back to our distribution center for inspection.
Receive Your Refund
Once our quality control team verifies the items are unused, we will process your refund to the original payment method or issue a store credit for exchanges within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing