Frequently Asked Questions
Everything you need to know about achieving salon-quality hair at home.
Are your keratin treatments safe for color-treated hair?
Yes, our keratin treatments are specifically formulated to be safe for color-treated hair. In fact, they often help seal in color and add a vibrant shine while reducing frizz.
How long do the results of a keratin treatment typically last?
Depending on your hair type and maintenance routine, our professional-grade treatments typically last between 3 to 5 months. We recommend using sulfate-free shampoos to extend the life of your treatment.
Do you offer international shipping?
Absolutely. The Keratin Store ships worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
What is your return policy for opened products?
Due to the cosmetic nature of our products, we can only accept returns on unopened and unused items within 30 days of purchase to ensure hygiene and safety standards.
How can I track my order?
Once your order is processed and shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Are your products cruelty-free?
We take pride in ethical sourcing. The majority of our product lines are cruelty-free and developed without animal testing. Please check specific product descriptions for individual certifications.